Terms and Conditions


Kendall & Potter Property Management
522 Capitola Ave
Capitola, CA 95010
800-386-6826



Please note: Your online reservation is NOT confirmed until you speak to an Agent and sign the online contract.


PAYMENT TERMS: Check, American Express, Visa, Master Card or Money Order that is made out to: Kendall & Potter Property Management.  There is a $25 charge for all returned checks plus the cost of collection.  If you are coming in less than 60 days prior to arrival, all funds must be paid by Certified Funds, i.e. Cashier Check, Money Order or Credit Card.

CANCELATION:  There is a $75 cancelation fee for any cancelation notification received more than 60 days prior to the arrival date.  There are NO refunds if the reservation is canceled less than 60 days prior to the arrival date after you sign your contract.

Check in time is 3:00 P.M. Check out time is 11:00 A.M.
 
Rentals are privately owned homes and are limited to families (with children and responsible groups of adults 21 years of age or older).  Persons not authorized by Agent to use the property or persons who do not properly identify themselves will be required to vacate immediately without refund. Rentals must be thoroughly cleaned and ready for the next guests, see CHECK IN PACKET instructions.

FURNISHINGS:  If you feel compelled to re-decorate or move any furniture, please be sure to put it back!  There is a minimum charge of $50.00 for putting all furniture back in place.
 
NOISE ORDINANCE: Santa Cruz County has a noise ordinance #Section 8.30.010 of the Santa Cruz Code and Penalty. Any noise or loud music before 8 am or after 10 pm is subject to a fine of $200.00.  If the Sheriff’s office is called the fine will be $500.00 charged to the person who is responsible for the reservation. This is a neighborhood and everyone must be respectful of others rights of enjoyment.

SMOKING: All of Kendall & Potter properties are NON SMOKING vacation rentals. Capitola now has a law passed of NO SMOKING within the Village.  Violators will be fined up to $200.00.

GUEST CANCELATION INSURANCE PROTECTION CSA Vacation Rental Insurance (VRI) has been made available with your reservation.  VRI reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses.  We strongly recommend you purchase this valuable protection.  If you do not elect coverage, you acknowledge you have read and understand our cancelation policy and choose not to purchase VRI on behalf of all occupants.  VRI cannot be added after final payment.  You are under no obligation to accept this coverage, but please think twice before declining.  It is a small amount to pay compared to the loss you face if something goes wrong.

We ask that you contact CSA customer service for any questions you may have at (866) 999-4018

DAMAGE PROTECTION PLAN: The Damage Protection Plan is a non-refundable fee designed to protect our guests from risk of substantial charges related to damage to the rental home during their stay.  This plan excuses you from house damages to a maximum of $1,000.00 as long as the damage was not willful, wanton or a result of gross negligent behavior or damaged by a pet.  This fee is in lieu of a security deposit.

REPORTING DAMAGE:  DAMAGE MUST be reported promptly to Kendall & Potter's office or this DAMAGE PROTECTION PLAN IS VOID. Kendall & Potter Property Management, Inc. will have the sole authority to determine the extent of the repairs necessary. Arbitration is required prior to litigation. The prevailing party in any arbitration or litigation shall be entitled to recover and/or reimbursement of all fees in connection with same.
 
DAMAGE PROTECTION PLAN DOES NOT INCLUDE:
1. Acts of God
2. Intentional acts of a guest.
3. Gross Negligence or willful conduct.
4. Any cause, if the guest does not report the damage to Kendall & Potter Property Management, Inc.
5. Normal wear and tear.
6. Damage or loss caused by a pet or other animal brought onto the premises by guest.
7. The plan applies only to the direct physical loss of damage to covered property. It does not cover     
     loss of use of such property.
8. The plan does not apply for loss of damage to any property owned by or brought onto the premises
     by a guest.
9. Request cleaning or any additional cleaning required.
 
DAMAGE PROTECTION PLAN EFFECTIVE TERM: The “Damage Protection Plan” becomes effective upon check in to a Kendall & Potter Property Management, Inc. vacation rental and ends on departure.
 
At Agents' discretion, in an emergency, Agent may substitute like properties.  Guests assume all risk of accidents or injuries to persons or property, including invitees, and hold agent and owner harmless from any such damages.
 
LINENS: Sheets and Towels are provided at all of our properties.  Renters will be charged for missing or damaged linens.  Upon your departure do not strip the beds.  Please leave dirty towels in a pile in the bathrooms.  Beach Towels are NOT provided.
 
You shall not permit more than the maximum authorized persons overnight allowed at the property (see rental contract for information), disturb neighbors and/or allow pets on the premises unless applicable. Violation of any of these requirements will result in forfeiture of rent and possible evictions. Up to $200.00 will be charged to your credit card for each key, gate pass, gate/garage remote or parking permit not returned to the office upon your departure.
 
The Maximum number of people that are allowed for celebrations and gatherings between 8 a.m. and 10:00 p.m. is  (see contract for number of people allowed at the property) (County Code Section 13.10.694(d)(1)(D).
 
The Maximum number of vehicles that are allowed on the premises is: (See contract for number).  (County Code Section 13.10.694(d)(1)(D)
 
Trash must be kept in closed containers and not allowed to accumulate.
  (County Code Section 7.20.005, et seq.).
 
If Guest defaults in the performance of any aspect of this agreement or in the recovery of possession of the property, Agent and Owner shall be entitled to recover all costs and expenses, including court costs.
 
Tenant shall not be entitled to any refund for inoperative appliances, hot tubs, heaters, etc. Replacement or repair of such when provided by Owner, cannot be guaranteed. Upon notifying Agent of any malfunction, Agent will make every effort to have appliance, etc. repaired.