Terms & Conditions
<h3>Terms and Conditions</h3>
<p>Please note: Your online reservation is NOT confirmed until you speak to an Agent and sign the online contract
sent to you after speaking to an Agent.</p>
<p>PAYMENT TERMS: Check, American Express, Visa, Master Card or Money Order that is made out to:
Kendall & Potter Property Management. There is a $25 charge for all returned checks plus the cost of
collection. If you are coming in less than 60 days prior to arrival, all funds must be paid by
Certified Funds, i.e. Cashier Check, Money Order or Credit Card.</p>
<p>CANCELLATION: There is a $150 cancelation fee for any cancellation notification received more than 60
days prior to the arrival date. There are NO refunds if the reservation is cancelled less than 60 days
prior to the arrival date after you sign your contract.</p>
<p>Check in time is 4:00 P.M. Check out time is 10:00 A.M.</p>
<p>Rentals are privately owned homes and are limited to families (with children and responsible groups of adults 21
years of age or older). Persons not authorized by Agent to use the property or persons who do not
properly identify themselves will be required to vacate immediately without refund. Rentals must be
thoroughly cleaned and ready for the next guests, see CHECK IN PACKET instructions.</p>
<p>FURNISHINGS: If you feel compelled to re-decorate or move any furniture, please be sure to put it
back! There is a minimum charge of $50.00 for putting all furniture back in place.</p>
<p>NOISE ORDINANCE: Santa Cruz County has a noise ordinance #Section 8.30.010 of the Santa Cruz Code and
Penalty. Any noise or loud music before 8 am or after 10 pm is subject to a fine
of $200.00. If the Sheriff’s office is called the fine will be $500.00 charged to the
person who is responsible for the reservation. This is a neighborhood and everyone must be respectful of
others rights of enjoyment.</p>
<p>SMOKING: All of Kendall & Potter properties are NON SMOKING vacation
rentals. Capitola now has a law passed of NO SMOKING within the Village. Violators
will be fined up to $200.00.</p>
<p>GUEST CANCELLATION INSURANCE PROTECTION CSA Vacation Rental Insurance (VRI) has been made available with your
reservation. VRI reimburses for pre-paid, non-refundable expenses due to certain unforeseeable
circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We
strongly recommend you purchase this valuable protection. If you do not elect coverage, you acknowledge
you have read and understand our cancelation policy and choose not to purchase VRI on behalf of all
occupants. VRI cannot be added after final payment. You are under no obligation to accept this
coverage, but please think twice before declining. It is a small amount to pay compared to the loss you
face if something goes wrong.</p>
<p>We ask that you contact CSA customer service for any questions you may have at (866) 999-4018</p>
<p>DAMAGE PROTECTION PLAN: The Damage Protection Plan is a non-refundable fee designed to protect our guests
from risk of substantial charges related to damage to the rental home during their stay. This plan excuses
you from house damages to a maximum of $1,000.00 as long as the damage was not willful, wanton or a
result of gross negligent behavior or damaged by a pet. This fee is in lieu of a security deposit.</p>
<p>REPORTING DAMAGE: DAMAGE MUST be reported promptly to Kendall & Potter’s office or
this DAMAGE PROTECTION PLAN IS VOID. Kendall & Potter Property Management, Inc. will have the sole
authority to determine the extent of the repairs necessary. Arbitration is required prior to litigation. The
prevailing party in any arbitration or litigation shall be entitled to recover and/or reimbursement of all fees
in connection with same.</p>
<p>DAMAGE PROTECTION PLAN DOES NOT INCLUDE:</p>
<ol>
<li>Acts of God</li>
<li>Intentional acts of a guest.</li>
<li>Gross Negligence or willful conduct.</li>
<li>Any cause, if the guest does not report the damage to Kendall & Potter Property Management,
Inc.</li>
<li>Normal wear and tear.</li>
<li>Damage or loss caused by a pet or other animal brought onto the premises by guest.</li>
<li>The plan applies only to the direct physical loss of damage to covered property. It does not cover loss of
use of such property.</li>
<li>The plan does not apply for loss of damage to any property owned by or brought onto the premises by a guest.
</li>
<li>Request cleaning or any additional cleaning required.</li>
</ol>
<p>DAMAGE PROTECTION PLAN EFFECTIVE TERM: The “Damage Protection Plan” becomes effective upon check in to a
Kendall & Potter Property Management, Inc. vacation rental and ends on departure.</p>
<p>At Agents’ discretion, in an emergency, Agent may substitute like properties. Guests assume all risk
of accidents or injuries to persons or property, including invitees, and hold agent and owner harmless from any
such damages.</p>
<p>LINENS: Sheets and Towels are provided at all of our properties. Renters will be charged for missing or
damaged linens. Upon your departure do not strip the beds. Please leave dirty towels in a pile in
the bathrooms. Beach Towels are NOT provided.</p>
<p>You shall not permit more than the maximum authorized persons overnight allowed at the
property (see rental contract for information), disturb neighbors and/or allow pets on the premises unless
applicable. Violation of any of these requirements will result in forfeiture of rent and possible evictions. Up
to $200.00 will be charged to your credit card for each key, gate pass, gate/garage remote
or parking permit not returned to the office upon your departure.</p>
<p>The Maximum number of people that are allowed for celebrations and gatherings between 8 a.m. and 10:00 p.m. is
(see contract for number of people allowed at the property) (County Code Section 13.10.694(d)(1)(D).
</p>
<p>The Maximum number of vehicles that are allowed on the premises is: (See contract for number). (County Code
Section 13.10.694(d)(1)(D)</p>
<p>Trash must be kept in closed containers and not allowed to accumulate. (County Code Section 7.20.005, et
seq.).</p>
<p>If Guest defaults in the performance of any aspect of this agreement or in the recovery of possession of the
property, Agent and Owner shall be entitled to recover all costs and expenses, including court costs.</p>
<p>Tenant shall not be entitled to any refund for inoperative appliances, hot tubs, heaters, etc. Replacement or
repair of such when provided by Owner, cannot be guaranteed. Upon notifying Agent of any malfunction, Agent will
make every effort to have appliance, etc. repaired.</p>